Google Reviews
Adam Smith
3 years ago
Sat for my second bike fitting in three years to be measured for my first tri-bike. Dean makes the process completely easy and enjoyable, while kee... read more
Sequoia Young
3 years ago
Had a bike fit here after a number of ineffective fits from shops and PTs across the country. Fit Werx has displayed an excellent level of profession... read more
Paul Rios
a year ago
I've been a happy customer for 3 years now. I can't praise the team at FW2 enough!Dean has helped me dial in my position over time...each time seeing great performance gains.Stephen always helps dial in my bikes, and keep them in perfect working order.Marty keeps things cruising along, and is alway... read more
Marc Rosenblum
a year ago
I am very happy about my bike fitting experience. Dean was very thorough with the fitting and answered all of my questions. He was patient and understanding. Dean made recommendations of bikes that would be good for my first Ironman Triathlon. I feel very confident that I will be purcha... read more
Steve Adams
a year ago
Dean did an amazing job fitting me to my existing bike. He listened to my goals, spent a bunch of time making tiny adjustments til it was just right. They had the parts on hand to match the new position to my bike, and provided an excellent report at the end as well. After a few rides on the road, ... read more
John Witmer
a year ago
This is one of the top bike shops I have found. Dean has done thousands of bike fits and incredibly helpful and easy to chat with. He answered all my questions, took his time and you could tell he was pro with fittings. I asked about potential new bikes and they weren't pushy in any way and helped ... read more
Diane Horan
3 years ago
Stopped with a flat tire while touring the area. Changed it out in 10 minutes. Wish we lived closer. They would be our Go To bike shop
David D'Amore
3 years ago
Great experience during my fitting, the level of detail when fine tuning every aspect of my riding form was impressive, and has made a huge difference. The whole staff was professional and honest. They really cared about finding the right fit, and not just upselling. I plan to go back for all futur... read more
Brendan Maxon
3 years ago
Had an amazing experience at Fit Werx this winter. They sized me up for my next bike and recommended the Cervelo Caledonia based on my size and desired biking goals. This was actually one of the bikes on my short list that I had already identified as a great candidate based on price and features. T... read more
Harriet Deitz
3 years ago
I just completed my fitting with Dean at Fit Werx and can’t wait to get out and ride. I have been uncomfortable on my bike for a while, and I am confident the changes Dean made will help me enjoy cycling again. I was blown away by his expertise, knowledge, and technical abilities, as well as his pe... read more
Grace Bender
3 years ago
Dean, Marty and Mike were absolutely fantastic! Dean made some changes to my current bike to eliminate my back pain while riding. I am training for an IRONMAN 70.3 and the training process would not have been nearly as enjoyable without a professional fitting from Fitwerx in Peabody. Thank you!
Matthew St. Hilaire
3 years ago
Only bike shop I will frequent after my experience there. I’m no pro, just a weekend warrior that enjoys riding enough to invest in a good bike. Every interaction with the guys there was great… from the bike fit, to the help and guidance making the right choice of bike, to the bike build. To top it... read more
C W R
4 years ago
Nice to know I will never have to look for another shop in the U.S.Best ownership, fitters, and mechanics you will find anywhere.
Marc Wippern
4 years ago
These guys know their stuff!!The bike fitting experience with the "fit the bike to the rider" philosophy of Fitwerx is a unique experience. Whether you are buying a bicycle you consider to be expensive or inexpensive this process is well worth the time.Dean is amazing and will use your specificatio... read more
Michael Lee
4 years ago
This place is awesome. I did a bike fitting and then purchased a new bike. It was my first "expensive" bike so I asked a lot of questions and during the fitting Dean was happy to answer all of them and super helpful with recommendations.After ordering the bike, the manufacturer had an issue wit... read more
Jodie Poresky
4 years ago
Thank you Dean!!! I have been road biking for the past 15 years, I consider myself an Intermediate rider. I have had several bike fittings in the past and I found this fitting to be the BEST EVER!!I was told by another "high end" bike shop fitting service that my current road bike was no good and... read more
PhilDuress
4 years ago
High-tech CAD meets plumb line savoir-faire! Never felt so well taken care of with the right blend of technical expertise and laid back, easy personality. Just had Mike M do a fitting this morning. A master class and super nice personality. Looking forward to the purchase and future maintenance. Ju... read more
diane Goldsein
4 years ago
We can not thank you enough for your great kindness in helping to repair my husband’s walker. Thank you Marty for going above and beyond your usual work.
Michael Doherty
5 years ago
Dean led me through a comprehensive fit this afternoon with professionalism and mastery. I came in to improve some discomfort that I had been having in the saddle (numbness mostly).We first improved my overall fit by moving all of the adjustable positions of the bike around, and then worked through... read more
Chris Sanders
8 years ago
Marty, Dean, Brad and the Fit Werx crew have been awesome! Helped me every step of the way from fitting to getting me on my new tribike in time for Ironman Placid.Every time I had a question or hit a snag with the manufacturer, Marty was super responsive and right there with me doing whatever it to... read more
Andrew Muir
8 years ago
I worked with Dean on my fit after years of independent changes with a frame that was a long way off. Dean is extremely thorough, personable but most importantly a stand out rider/athlete himself. Maybe the best Palmares for a Professional Fit expert on the East Coast. We looked across a variety of... read more
Facebook Reviews
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a year ago
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WhatsApp: +1 224 208 8320
Shared with Publicread more
WhatsApp: +1 224 208 8320
Shared with Publicread more
Scott Lawrence
2 years ago
Very happy with my bike fit experience. Wish I would have had one with Fit Werx Years ago. Don't procrastinate like me... and get one done with Fit Werx.read more
Jake Kim
3 years ago
This is bsed on their bike fitting service back in March 2022 at Fit Werx Ridgefield Park, NJ location.
I felt... that it's important to share this review for those looking for good fitting service. The service quality issues I've experienced at this shop is very much different from high rating reviews given by others here.
Reason why I chose Fit Werx in the first place for fitting service over my usual bike shop near my house was because of those high ratings and many remarks about them being most advanced super professional quality of their fitting works. Price was almost $200 more than the Giant dealer fitting services in the neighborhood but I thought it was going to be well worth it to lessen my neck & shoulder pain I developed from riding over time(I am around B level experienced rider of 3 to 4 years into this loevely sports).
However, the actual result from the service was totally the opposite. First, I've been developing a right knee pain after the initial fitting. First I thought it was me trying to adjust myself to the new positioning but it became worse and worse I had to seek fitting tech person's advice there. When I went back for the adjustment however, all they did was look at my shoes and cleats and said right side shoe cleat was completely in the wrong position even though it was them doing all the fitting and changed my shoe cleats in the first place. No apology whatsoever but they had charged me $20 instead for cutting the top tube that they forgot to cut when handlebar height was adjusted and for repositioning cleats. It was supposed to be service included in the iniital $400 I paid.
What was worse and nerve-racking was the fact that they cut the steerer tube too long and created a gap between the steering tube and the frame. Top cap closing the toptube wasn't tighen up all the way either so basically I could have had a major accident from handlebar loosening up during the ride with the two parts having the gap in between. Any experience riders would know that no bike shop would let the bike leave their shop that way unless anyone has a death wish on the rider of that same bike.
To make the matter worse, this fitting was done right before my long 9 days bike trip to other states. During the tour, each bump on the road created clunking noise and I felt the movement between the handlebar and the frame. I didn't give much thoughts on that and thought actual cluncking came from imperfection of the my Giant TCR bike itself. I was going to check with Giant dealer after the trip.
However, when I brought the bike back to Fit Werx to check on it after the trip, Fit Werx technician himself found out that the movement was caused by the steerer tube not being cut off properly, leaving stem longer than it should. With nuts holding down the toptube also lost its grip after many failed tries attempting to tighten the bolts by the fitting person, tech guy couldn't even take the bolt off for the repair until they drilled it to disengage. Once the tube was cut off at the right height, the issue disappeared of course.
If the steering got loosened completely with the top cap falling off during the ride, I would have fallen from the bike causing a major accident at any given moment. It's chilling to think that I I could have survived the fall because I went to a high mountain on several occasions during the trip and had high speed descent rides that went over 40MPH.
And yet, there was not a single apology from anyone there nor on behalf of the company about this whole incident. I sent lengthy email before posting this review but no response whatsoever. Truly disappointed of their quality service again not to mention I felt being pushed away for couple of visits I went after initial fitting service because they were always way too swamped. Tech person even told me how frustrated he is over way too many services being booked.
Perhaps it was once a great shop with customer oriented quality service before but frankly, I don't see that any more.read more
I felt... that it's important to share this review for those looking for good fitting service. The service quality issues I've experienced at this shop is very much different from high rating reviews given by others here.
Reason why I chose Fit Werx in the first place for fitting service over my usual bike shop near my house was because of those high ratings and many remarks about them being most advanced super professional quality of their fitting works. Price was almost $200 more than the Giant dealer fitting services in the neighborhood but I thought it was going to be well worth it to lessen my neck & shoulder pain I developed from riding over time(I am around B level experienced rider of 3 to 4 years into this loevely sports).
However, the actual result from the service was totally the opposite. First, I've been developing a right knee pain after the initial fitting. First I thought it was me trying to adjust myself to the new positioning but it became worse and worse I had to seek fitting tech person's advice there. When I went back for the adjustment however, all they did was look at my shoes and cleats and said right side shoe cleat was completely in the wrong position even though it was them doing all the fitting and changed my shoe cleats in the first place. No apology whatsoever but they had charged me $20 instead for cutting the top tube that they forgot to cut when handlebar height was adjusted and for repositioning cleats. It was supposed to be service included in the iniital $400 I paid.
What was worse and nerve-racking was the fact that they cut the steerer tube too long and created a gap between the steering tube and the frame. Top cap closing the toptube wasn't tighen up all the way either so basically I could have had a major accident from handlebar loosening up during the ride with the two parts having the gap in between. Any experience riders would know that no bike shop would let the bike leave their shop that way unless anyone has a death wish on the rider of that same bike.
To make the matter worse, this fitting was done right before my long 9 days bike trip to other states. During the tour, each bump on the road created clunking noise and I felt the movement between the handlebar and the frame. I didn't give much thoughts on that and thought actual cluncking came from imperfection of the my Giant TCR bike itself. I was going to check with Giant dealer after the trip.
However, when I brought the bike back to Fit Werx to check on it after the trip, Fit Werx technician himself found out that the movement was caused by the steerer tube not being cut off properly, leaving stem longer than it should. With nuts holding down the toptube also lost its grip after many failed tries attempting to tighten the bolts by the fitting person, tech guy couldn't even take the bolt off for the repair until they drilled it to disengage. Once the tube was cut off at the right height, the issue disappeared of course.
If the steering got loosened completely with the top cap falling off during the ride, I would have fallen from the bike causing a major accident at any given moment. It's chilling to think that I I could have survived the fall because I went to a high mountain on several occasions during the trip and had high speed descent rides that went over 40MPH.
And yet, there was not a single apology from anyone there nor on behalf of the company about this whole incident. I sent lengthy email before posting this review but no response whatsoever. Truly disappointed of their quality service again not to mention I felt being pushed away for couple of visits I went after initial fitting service because they were always way too swamped. Tech person even told me how frustrated he is over way too many services being booked.
Perhaps it was once a great shop with customer oriented quality service before but frankly, I don't see that any more.read more
John Pegoraro
4 years ago
My usual LBS couldn't fit me in for annual maintenance (okay, I slept on making an appointment) but Fit Werx had... availability. My wife used them for a bike fitting a handful of years back so I knew they were good, but I had no idea how good. In fact, I'd say they were excellent. Mike had a bit of a challenge with my ride and he kept me up to date on the work he was doing. Took a little longer to get the bike back because of all that but I'm not complaining - the bike rides better then ever. This is a great shop. Check them outread more
Tony Maneen
4 years ago
These guys were awesome. Service and follow up has been top notch. They fit my older bike after my recovery from my... fall and fractured hip. Before the accident I did not have pain in my knee or my lower back. But subsequent rides were causing pain in my knee and back. After their fitting my knee felt much better and my lower back pain was almost gone. Recently I got a new road bike and they re-did my fitting for that bike, I am looking forward to riding that once the roads are safer.read more
Tate Kokubo
6 years ago
I got an existing bike fit and custom footbeds made. I feel much more connected to my bike and that I can get every bit... of power out of my legs. I highly recommend fitwerx, very knowledgeable and friendly staff.read more
Monica Adler Levy
6 years ago
Fit Werx is the best bike shop around! I've worked with both Stephen and Dean. Stephen is an incredibly knowledgeable... mechanic and he is very willing to answer questions and give advice. Dean is a very experience bike fit professional who understands the demands of cycling & triathlon at a high level.
I definitely recommend Fit Werx to anyone who wants to get faster at cycling or triathlon.read more
I definitely recommend Fit Werx to anyone who wants to get faster at cycling or triathlon.read more
Robin Ricci
7 years ago
Awesome people who work at
Fit werx
My bike is the best bike in Peabody
Love my bike!!
Fit werx
My bike is the best bike in Peabody
Love my bike!!
Michael Vangsted Jensen
8 years ago
Always great service. It's the place to go for a race tuneup or other fixes. Nothing else comes close.
Paulette Thabault
8 years ago
Ian was exceptional. The bike fitting experience was individual and informative. I came away with some great... information to improve my riding and reduce strain and injury risk.read more
Jeff Kauffman
8 years ago
I had a bike fit with Ian last week. It was everything I hoped for and more. His attention to detail was impressive,... and he was able to explain in detail every change that he suggested. He not only made my bike more comfortable but I left a more educated rider. Every change that I needed was able to be done on the spot, and I've already noticed increased power output. It was a great investment in my bike and I could not be happier. When The time comes for me to get a new bike , I will definitely return.read more
Eric Zuelow
8 years ago
After years of thinking about it, I finally decided to invest in a dedicated TT bike this past fall. Working with Dean... on the fit was both fun and fascinating. Enjoyed chatting about the particulars of the process, the physiology of a good position, and various equipment options. (Was great to talk track cycling as well... which is where I started out back in the mid-1980s.) Tremendously rewarding. Buying the bike was equally enjoyable. Dean helped me select the ideal bike for my body and to optimize the results of the fitting. Then, the excellent Fit Werx staff put the machine together (and taught me how to work on the various hidden parts and electrical connections). Based on a few Strava segments completed before the first snows hit northern New England, I'd say that the new set-up is a good 2-3mph faster than my aero road bike w/ clip-ons--and that's with heavy box-section training wheels, cool temps, and winter clothing. Chomping at the bit to get out racing on the good wheels (and to simply go for long tempo rides... now possible at speeds I used to race at). Gonna be a very fun 2017 and beyond.read more
Mark Christian McMann
9 years ago
After dropping my old bike off for tune up, I was hit with a little sticker shock at first. Only cuz I wasn't expecting... the bike needing the love it did. The work and care they gave my little 10yr old commuter was top notch and she rides like new now. So worth it.read more
Cindy Shoer
9 years ago
A tune up and some tweaks on my bike and Long Trail Century Ride in the books. Thanks, Steven, my bike feels great!
Tim Lescalleet
9 years ago
Geoff Hull was great to work with. Made many upgrades to my current bike and mapped out a future new build. Also got... some great pointers on ride position and pedaling that have already proven to be worthwhile. Thanks Fitwerx!read more
Michelle Couto Correnti
10 years ago
Such a great experience getting a custom bike fit today. I felt so comfortable and learned so much.
Nate Hurwitz
10 years ago
If you are serious about bike fit and want to be comfortable in the saddle, this is the place to go. Dean spared no... time to ensure that I was comfortable on the bike, and explained everything from riding techniques to new bike fit and component setup. Ended up purchasing a new bike from them based on my measurements and excited to receive it in the next few days!read more
Ken Siriani
10 years ago
None better !! They know their stuff, great bikes, great accessories, and the best service and expertise around. The... fittings are second to none!read more
Gilles Girard
10 years ago
Thanks Ian for the great day we spent in your shop!!! My daughter Isabelle Rouleau and I really enjoyed and appreciated... the time you took and the explanations you provided. I am sure they will be of great help!!! It is our first experience doing this and it was a fantastic one!!! Good job all around to you and your team!!!read more
John Zicko
5 years ago
Ian was great. No detail was too small, no question was insignificant. He dialed the bike in and gave some advice for... future enhancements so that things are changed in a controlled manner. I drove up from suburban Boston and am convinced that it was time well spent. Would highly recommend.read more
Stuart Stevens
5 years ago
In my view, best bike shop in America. I've lived in NYC, LA, Boston, Austin. Never found one better. Before did... PACTOUR country, Ian did a fit that completely changed my riding. Wanted to rebuild my old Calfee Tetra Pro with more gravel friendly gears and Bruce handled it perfectly. I ride a lot more and enjoy it a lot more thanks to these guys. Couldn't recommend more.read more
Chad Hardin
6 years ago
I am admittedly a bike novice. Having spent the previous decade gradually realizing what didn’t feel good after long... rides. In a few hours with Ian I could feel how fitting a bike to me vs me to the bike was going to change my experience. I never felt pressured, it was a professional service that gave me the objective information I needed, no salesmanship. While I did move out of my comfort zone in both fit and bike selection I couldn’t be more satisfied. My riding experience is beyond what I imagined. Post delivery service and adjustments have been without question and met my needs. A truly top notch experience for this cyclist.read more
Patty Williams
6 years ago
Fantastic experience. I originally started with local bike shops as I thought I wasn’t good enough for Fit Werx as I’m... a beginner. I was so wrong. All beginners should start here. I learned a so much and got great service!!!read more
Jacob Steinfeld
7 years ago
Went in for a bike not knowing what to expect and they blew my mind with how in depth the fit was. It was totally worth... it and I would go back anytime I could and would highly recommendread more
Leslie Chadwell
8 years ago
Ian, Bruce and Jim are excellent at what they do.
Building bikes and dreams.
Building bikes and dreams.
Kibbe McClod
8 years ago
Had a recent bike fit with Ian... learned so much during my time doing it. Flew from WI to have the fit done by the... Master himself. After being a cyclist for 42 years, having started touring at age 14, I learned new ways to improve my cycling. Now having a bicycle built for ME given all my specs. Can't wait to finally try it out! This is the best bike shop I've ever been to. Thank you Team Fit Werx!!!read more
Peter J Bassler
9 years ago
This place is amazing. First time I go in there with a busted derailleur and they took me in and got me back in action... quickly. They have my loyalty now! Thanks guys.read more
Gilles Girard
10 years ago
Thanks Ian for the great day we spent in your shop!!! My daughter Isabelle Rouleau and I really enjoyed and appreciated... the time you took and the explanations you provided. I am sure they will be of great help!!! It is our first experience doing this and it was a fantastic one!!! Good job all around to you and your team!!!read more
Contact us to schedule a bike fitting or to discuss purchasing a new bike.