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WhatsApp: +1 (334) 231-2298read more
I felt... that it's important to share this review for those looking for good fitting service. The service quality issues I've experienced at this shop is very much different from high rating reviews given by others here.
Reason why I chose Fit Werx in the first place for fitting service over my usual bike shop near my house was because of those high ratings and many remarks about them being most advanced super professional quality of their fitting works. Price was almost $200 more than the Giant dealer fitting services in the neighborhood but I thought it was going to be well worth it to lessen my neck & shoulder pain I developed from riding over time(I am around B level experienced rider of 3 to 4 years into this loevely sports).
However, the actual result from the service was totally the opposite. First, I've been developing a right knee pain after the initial fitting. First I thought it was me trying to adjust myself to the new positioning but it became worse and worse I had to seek fitting tech person's advice there. When I went back for the adjustment however, all they did was look at my shoes and cleats and said right side shoe cleat was completely in the wrong position even though it was them doing all the fitting and changed my shoe cleats in the first place. No apology whatsoever but they had charged me $20 instead for cutting the top tube that they forgot to cut when handlebar height was adjusted and for repositioning cleats. It was supposed to be service included in the iniital $400 I paid.
What was worse and nerve-racking was the fact that they cut the steerer tube too long and created a gap between the steering tube and the frame. Top cap closing the toptube wasn't tighen up all the way either so basically I could have had a major accident from handlebar loosening up during the ride with the two parts having the gap in between. Any experience riders would know that no bike shop would let the bike leave their shop that way unless anyone has a death wish on the rider of that same bike.
To make the matter worse, this fitting was done right before my long 9 days bike trip to other states. During the tour, each bump on the road created clunking noise and I felt the movement between the handlebar and the frame. I didn't give much thoughts on that and thought actual cluncking came from imperfection of the my Giant TCR bike itself. I was going to check with Giant dealer after the trip.
However, when I brought the bike back to Fit Werx to check on it after the trip, Fit Werx technician himself found out that the movement was caused by the steerer tube not being cut off properly, leaving stem longer than it should. With nuts holding down the toptube also lost its grip after many failed tries attempting to tighten the bolts by the fitting person, tech guy couldn't even take the bolt off for the repair until they drilled it to disengage. Once the tube was cut off at the right height, the issue disappeared of course.
If the steering got loosened completely with the top cap falling off during the ride, I would have fallen from the bike causing a major accident at any given moment. It's chilling to think that I I could have survived the fall because I went to a high mountain on several occasions during the trip and had high speed descent rides that went over 40MPH.
And yet, there was not a single apology from anyone there nor on behalf of the company about this whole incident. I sent lengthy email before posting this review but no response whatsoever. Truly disappointed of their quality service again not to mention I felt being pushed away for couple of visits I went after initial fitting service because they were always way too swamped. Tech person even told me how frustrated he is over way too many services being booked.
Perhaps it was once a great shop with customer oriented quality service before but frankly, I don't see that any more.read more
I definitely recommend Fit Werx to anyone who wants to get faster at cycling or triathlon.read more
Fit werx
My bike is the best bike in Peabody
Love my bike!!
Building bikes and dreams.
I was hesitant on getting a new bike (considering the skyrocket cost of bikes these days), so I went to them for a fitting & an honest opinion. The fitting service is absolutely oriented to your particular needs. Joe is patience, very detail oriented, and cares to put you in the position that will be right for you. A week later from my fitting, I pulled the trigger and got a new bike! They did up to the impossible to get it on time for my next race and exactly how I want it!
Also, you will NOT see a CLEANER mechanic station as theirs! Their station is as clean as a lab! 🙂read more