Google Reviews
Adam Smith
15:50 12 May 22
Sat for my second bike fitting in three years to be measured for my first tri-bike. Dean makes the process completely easy and enjoyable, while keeping things understandable for an "age-grouper" triathlete. I look forward to working with Marty and Dean in the future and highly recommend them.
Sequoia Young
03:24 06 Nov 21
Had a bike fit here after a number of ineffective fits from shops and PTs across the country. Fit Werx has displayed an excellent level of professionalism, a great use of technology for the fit, and the staff are knowledgeable and kind.As a visual person, it was extremely helpful to be able to see them using so many metrics to measure my bike sizing. We could watch the graphs respond to real-time input as I rode on the trainer and it allowed me to make adjustments and learn about what I need to be working on. The shop was very capable at adjusting my bike accordingly and was able to recommend replacement parts were applicable. Anyone in the northeast looking for a well-done bike but should see Ian at Fit Werx to get set up! He knows anatomy and bikes and it makes for a very successful combination. It's well worth the drive.
Jonathan Ding
17:07 23 Nov 23
The team is very knowledgeable and kind. Great place to get a custom bike.
Paul Rios
02:15 22 Nov 23
I've been a happy customer for 3 years now. I can't praise the team at FW2 enough!Dean has helped me dial in my position over time...each time seeing great performance gains.Stephen always helps dial in my bikes, and keep them in perfect working order.Marty keeps things cruising along, and is always available for a great chat and sharing ideas.
Marc Rosenblum
00:58 04 Nov 23
I am very happy about my bike fitting experience. Dean was very thorough with the fitting and answered all of my questions. He was patient and understanding. Dean made recommendations of bikes that would be good for my first Ironman Triathlon. I feel very confident that I will be purchasing the right bike for me after today. Marty was super helpful as well addressing concerns and answering questions. The whole experience from the intial request to a the fitting have been A+. I highly recommend FW2!
Steve Adams
00:08 03 Oct 23
Dean did an amazing job fitting me to my existing bike. He listened to my goals, spent a bunch of time making tiny adjustments til it was just right. They had the parts on hand to match the new position to my bike, and provided an excellent report at the end as well. After a few rides on the road, I have zero pain or pressure and can ride for longer. Well worth the price for their experience and knowledge!
John Witmer
14:13 07 Sep 23
This is one of the top bike shops I have found. Dean has done thousands of bike fits and incredibly helpful and easy to chat with. He answered all my questions, took his time and you could tell he was pro with fittings. I asked about potential new bikes and they weren't pushy in any way and helped me choose the bike that fit my height (I'm an odd size at 6'7) and Marty was able to walk me through this process step by step. Overall, great experience and couldn't recommend them more.
Diane Horan
14:59 27 Aug 22
Stopped with a flat tire while touring the area. Changed it out in 10 minutes. Wish we lived closer. They would be our Go To bike shop
David D'Amore
14:33 05 May 22
Great experience during my fitting, the level of detail when fine tuning every aspect of my riding form was impressive, and has made a huge difference. The whole staff was professional and honest. They really cared about finding the right fit, and not just upselling. I plan to go back for all future bike purchases.
Brendan Maxon
18:53 17 Apr 22
Had an amazing experience at Fit Werx this winter. They sized me up for my next bike and recommended the Cervelo Caledonia based on my size and desired biking goals. This was actually one of the bikes on my short list that I had already identified as a great candidate based on price and features. They built the bike relatively quickly given COVID times, and even swapped out the chainrings for me to the compact set. Really happy with their service and look forward to continue to have them as my LBS
Harriet Deitz
17:19 06 Apr 22
I just completed my fitting with Dean at Fit Werx and can’t wait to get out and ride. I have been uncomfortable on my bike for a while, and I am confident the changes Dean made will help me enjoy cycling again. I was blown away by his expertise, knowledge, and technical abilities, as well as his personal skills. During the fitting, he was able to tell what small adjustments made me more comfortable by just looking at me ride. Book your bike fitting at Fit Werx. It will prove to be a smart investment and improve your cycling experience.
Grace Bender
00:39 08 Nov 21
Dean, Marty and Mike were absolutely fantastic! Dean made some changes to my current bike to eliminate my back pain while riding. I am training for an IRONMAN 70.3 and the training process would not have been nearly as enjoyable without a professional fitting from Fitwerx in Peabody. Thank you!
Matthew St. Hilaire
01:49 26 Sep 21
Only bike shop I will frequent after my experience there. I’m no pro, just a weekend warrior that enjoys riding enough to invest in a good bike. Every interaction with the guys there was great… from the bike fit, to the help and guidance making the right choice of bike, to the bike build. To top it off, after having a mechanical issue in the first couple weeks on the new bike, they bent over backwards to make sure I was taken care of and back riding ASAP. (PS - I never leave reviews online, but they warrant one.)
C W R
21:23 23 Sep 21
Nice to know I will never have to look for another shop in the U.S.Best ownership, fitters, and mechanics you will find anywhere.
Marc Wippern
20:46 07 Aug 21
These guys know their stuff!!The bike fitting experience with the "fit the bike to the rider" philosophy of Fitwerx is a unique experience. Whether you are buying a bicycle you consider to be expensive or inexpensive this process is well worth the time.Dean is amazing and will use your specifications to fit you on a bike suitable for you. And when the bicycle arrives it will be built to your measurements. This is a departure from every other bicycle store's methods.This kind of attention to detail is a huge reassurance for a customer that they are receiving a quality product and quality service.
Michael Lee
19:29 04 Aug 21
This place is awesome. I did a bike fitting and then purchased a new bike. It was my first "expensive" bike so I asked a lot of questions and during the fitting Dean was happy to answer all of them and super helpful with recommendations.After ordering the bike, the manufacturer had an issue with a shipment of one of the parts, and only let Fitwerx know a few days before I was supposed to receive my bike. Despite the fact they were not alerted to this until the last minute, Marty and the rest of the group there went out of their way to locate the part so they were able to get me the bike only a day or two late. It certainly beat waiting the extra month it would've taken for the manufacturer to locate the part. Each time I was there, they were polite friendly and helpful, and I know it is a tough business now due to the low supply of bikes available. I cannot recommend them enough!
Jodie Poresky
21:10 28 Jun 21
Thank you Dean!!! I have been road biking for the past 15 years, I consider myself an Intermediate rider. I have had several bike fittings in the past and I found this fitting to be the BEST EVER!!I was told by another "high end" bike shop fitting service that my current road bike was no good and I needed to buy a new custom bike. Thank goodness I had enough sense to get a second opinion. I went to Fit Werx2 thinking perhaps I did need a new bike, but wasn't quite sure. Dean took the time to listen to me, he was professional, efficient, patient, and detail oriented. After my bike fit was completed, Dean gave me an honest evaluation of both options. Instead of telling me my old bike was "no good and nothing could be done", he told me that he could make several adjustments that would come closer to my ideal fit or could buy a new bike. I really appreciated his honest opinion, patience, and bike fitting skills/knowledge. I could not have asked for a better experience.Fit Werx is now my go to bike store.
PhilDuress
19:10 30 Apr 21
High-tech CAD meets plumb line savoir-faire! Never felt so well taken care of with the right blend of technical expertise and laid back, easy personality. Just had Mike M do a fitting this morning. A master class and super nice personality. Looking forward to the purchase and future maintenance. Just superlative attention to detail and a great listener. Quality rules! You won't regret shopping there!
diane Goldsein
19:51 23 Apr 21
We can not thank you enough for your great kindness in helping to repair my husband’s walker. Thank you Marty for going above and beyond your usual work.
Michael Doherty
22:44 28 Aug 20
Dean led me through a comprehensive fit this afternoon with professionalism and mastery. I came in to improve some discomfort that I had been having in the saddle (numbness mostly).We first improved my overall fit by moving all of the adjustable positions of the bike around, and then worked through a number of saddles (including some that I had brought of my own) to improve my comfort. After making adjustments all over my current setup (shoes and cleats included!), Dean was able to get me to a place that was much more comfortable.Couldn't recommend FitWerx anymore -- if you spend more than a few hours a week in the saddle, come see these guys!
Chris Sanders
00:24 14 Aug 17
Marty, Dean, Brad and the Fit Werx crew have been awesome! Helped me every step of the way from fitting to getting me on my new tribike in time for Ironman Placid.Every time I had a question or hit a snag with the manufacturer, Marty was super responsive and right there with me doing whatever it took to get me back on the road again.I was back to get a tune this past weekend and Brad helped troubleshoot a couple of issues like a pro. These guys know their stuff when it comes to high-end bikes. Didn’t think the tune would make too much of a difference but now she rides faster than wind and smooth like butter!
Andrew Muir
18:46 12 Dec 16
I worked with Dean on my fit after years of independent changes with a frame that was a long way off. Dean is extremely thorough, personable but most importantly a stand out rider/athlete himself. Maybe the best Palmares for a Professional Fit expert on the East Coast. We looked across a variety of manufacturers for my build up and made adjustments based on my preferences. Flexibility is key when it comes to large investments, especially with control freaks like me. After only 1.5 months, I had to warranty replace my frameset. Since then, Dean has been responsive to several emails to get me back on track. Look no further, this is the shop you want to work with. Its worth the trip from Boston for me.I could write a whole other entry for Stephen K. He's the best Mechanic in the Industry, full stop.
Facebook Reviews
Scott Lawrence
23:19 07 Feb 23
Very happy with my bike fit experience. Wish I would have had one with Fit Werx Years ago. Don't procrastinate like me... and get one done with Fit Werx.read more
Jake Kim
15:34 21 Jul 22
This is bsed on their bike fitting service back in March 2022 at Fit Werx Ridgefield Park, NJ location.
I felt... that it's important to share this review for those looking for good fitting service. The service quality issues I've experienced at this shop is very much different from high rating reviews given by others here.
Reason why I chose Fit Werx in the first place for fitting service over my usual bike shop near my house was because of those high ratings and many remarks about them being most advanced super professional quality of their fitting works. Price was almost $200 more than the Giant dealer fitting services in the neighborhood but I thought it was going to be well worth it to lessen my neck & shoulder pain I developed from riding over time(I am around B level experienced rider of 3 to 4 years into this loevely sports).
However, the actual result from the service was totally the opposite. First, I've been developing a right knee pain after the initial fitting. First I thought it was me trying to adjust myself to the new positioning but it became worse and worse I had to seek fitting tech person's advice there. When I went back for the adjustment however, all they did was look at my shoes and cleats and said right side shoe cleat was completely in the wrong position even though it was them doing all the fitting and changed my shoe cleats in the first place. No apology whatsoever but they had charged me $20 instead for cutting the top tube that they forgot to cut when handlebar height was adjusted and for repositioning cleats. It was supposed to be service included in the iniital $400 I paid.
What was worse and nerve-racking was the fact that they cut the steerer tube too long and created a gap between the steering tube and the frame. Top cap closing the toptube wasn't tighen up all the way either so basically I could have had a major accident from handlebar loosening up during the ride with the two parts having the gap in between. Any experience riders would know that no bike shop would let the bike leave their shop that way unless anyone has a death wish on the rider of that same bike.
To make the matter worse, this fitting was done right before my long 9 days bike trip to other states. During the tour, each bump on the road created clunking noise and I felt the movement between the handlebar and the frame. I didn't give much thoughts on that and thought actual cluncking came from imperfection of the my Giant TCR bike itself. I was going to check with Giant dealer after the trip.
However, when I brought the bike back to Fit Werx to check on it after the trip, Fit Werx technician himself found out that the movement was caused by the steerer tube not being cut off properly, leaving stem longer than it should. With nuts holding down the toptube also lost its grip after many failed tries attempting to tighten the bolts by the fitting person, tech guy couldn't even take the bolt off for the repair until they drilled it to disengage. Once the tube was cut off at the right height, the issue disappeared of course.
If the steering got loosened completely with the top cap falling off during the ride, I would have fallen from the bike causing a major accident at any given moment. It's chilling to think that I I could have survived the fall because I went to a high mountain on several occasions during the trip and had high speed descent rides that went over 40MPH.
And yet, there was not a single apology from anyone there nor on behalf of the company about this whole incident. I sent lengthy email before posting this review but no response whatsoever. Truly disappointed of their quality service again not to mention I felt being pushed away for couple of visits I went after initial fitting service because they were always way too swamped. Tech person even told me how frustrated he is over way too many services being booked.
Perhaps it was once a great shop with customer oriented quality service before but frankly, I don't see that any more.read more
I felt... that it's important to share this review for those looking for good fitting service. The service quality issues I've experienced at this shop is very much different from high rating reviews given by others here.
Reason why I chose Fit Werx in the first place for fitting service over my usual bike shop near my house was because of those high ratings and many remarks about them being most advanced super professional quality of their fitting works. Price was almost $200 more than the Giant dealer fitting services in the neighborhood but I thought it was going to be well worth it to lessen my neck & shoulder pain I developed from riding over time(I am around B level experienced rider of 3 to 4 years into this loevely sports).
However, the actual result from the service was totally the opposite. First, I've been developing a right knee pain after the initial fitting. First I thought it was me trying to adjust myself to the new positioning but it became worse and worse I had to seek fitting tech person's advice there. When I went back for the adjustment however, all they did was look at my shoes and cleats and said right side shoe cleat was completely in the wrong position even though it was them doing all the fitting and changed my shoe cleats in the first place. No apology whatsoever but they had charged me $20 instead for cutting the top tube that they forgot to cut when handlebar height was adjusted and for repositioning cleats. It was supposed to be service included in the iniital $400 I paid.
What was worse and nerve-racking was the fact that they cut the steerer tube too long and created a gap between the steering tube and the frame. Top cap closing the toptube wasn't tighen up all the way either so basically I could have had a major accident from handlebar loosening up during the ride with the two parts having the gap in between. Any experience riders would know that no bike shop would let the bike leave their shop that way unless anyone has a death wish on the rider of that same bike.
To make the matter worse, this fitting was done right before my long 9 days bike trip to other states. During the tour, each bump on the road created clunking noise and I felt the movement between the handlebar and the frame. I didn't give much thoughts on that and thought actual cluncking came from imperfection of the my Giant TCR bike itself. I was going to check with Giant dealer after the trip.
However, when I brought the bike back to Fit Werx to check on it after the trip, Fit Werx technician himself found out that the movement was caused by the steerer tube not being cut off properly, leaving stem longer than it should. With nuts holding down the toptube also lost its grip after many failed tries attempting to tighten the bolts by the fitting person, tech guy couldn't even take the bolt off for the repair until they drilled it to disengage. Once the tube was cut off at the right height, the issue disappeared of course.
If the steering got loosened completely with the top cap falling off during the ride, I would have fallen from the bike causing a major accident at any given moment. It's chilling to think that I I could have survived the fall because I went to a high mountain on several occasions during the trip and had high speed descent rides that went over 40MPH.
And yet, there was not a single apology from anyone there nor on behalf of the company about this whole incident. I sent lengthy email before posting this review but no response whatsoever. Truly disappointed of their quality service again not to mention I felt being pushed away for couple of visits I went after initial fitting service because they were always way too swamped. Tech person even told me how frustrated he is over way too many services being booked.
Perhaps it was once a great shop with customer oriented quality service before but frankly, I don't see that any more.read more
John Pegoraro
20:49 24 Jul 21
My usual LBS couldn't fit me in for annual maintenance (okay, I slept on making an appointment) but Fit Werx had... availability. My wife used them for a bike fitting a handful of years back so I knew they were good, but I had no idea how good. In fact, I'd say they were excellent. Mike had a bit of a challenge with my ride and he kept me up to date on the work he was doing. Took a little longer to get the bike back because of all that but I'm not complaining - the bike rides better then ever. This is a great shop. Check them outread more
Tony Maneen
17:21 22 Dec 20
These guys were awesome. Service and follow up has been top notch. They fit my older bike after my recovery from my... fall and fractured hip. Before the accident I did not have pain in my knee or my lower back. But subsequent rides were causing pain in my knee and back. After their fitting my knee felt much better and my lower back pain was almost gone. Recently I got a new road bike and they re-did my fitting for that bike, I am looking forward to riding that once the roads are safer.read more
Tate Kokubo
02:27 01 Feb 19
I got an existing bike fit and custom footbeds made. I feel much more connected to my bike and that I can get every bit... of power out of my legs. I highly recommend fitwerx, very knowledgeable and friendly staff.read more
Monica Adler Levy
02:33 14 Oct 18
Fit Werx is the best bike shop around! I've worked with both Stephen and Dean. Stephen is an incredibly knowledgeable... mechanic and he is very willing to answer questions and give advice. Dean is a very experience bike fit professional who understands the demands of cycling & triathlon at a high level.
I definitely recommend Fit Werx to anyone who wants to get faster at cycling or triathlon.read more
I definitely recommend Fit Werx to anyone who wants to get faster at cycling or triathlon.read more
Robin Ricci
16:52 01 Aug 18
Awesome people who work at
Fit werx
My bike is the best bike in Peabody
Love my bike!!
Fit werx
My bike is the best bike in Peabody
Love my bike!!
Michael Vangsted Jensen
02:43 13 Aug 17
Always great service. It's the place to go for a race tuneup or other fixes. Nothing else comes close.
Paulette Thabault
11:52 02 Aug 17
Ian was exceptional. The bike fitting experience was individual and informative. I came away with some great... information to improve my riding and reduce strain and injury risk.read more
Jeff Kauffman
02:13 05 Apr 17
I had a bike fit with Ian last week. It was everything I hoped for and more. His attention to detail was impressive,... and he was able to explain in detail every change that he suggested. He not only made my bike more comfortable but I left a more educated rider. Every change that I needed was able to be done on the spot, and I've already noticed increased power output. It was a great investment in my bike and I could not be happier. When The time comes for me to get a new bike , I will definitely return.read more
Eric Zuelow
16:19 22 Jan 17
After years of thinking about it, I finally decided to invest in a dedicated TT bike this past fall. Working with Dean... on the fit was both fun and fascinating. Enjoyed chatting about the particulars of the process, the physiology of a good position, and various equipment options. (Was great to talk track cycling as well... which is where I started out back in the mid-1980s.) Tremendously rewarding. Buying the bike was equally enjoyable. Dean helped me select the ideal bike for my body and to optimize the results of the fitting. Then, the excellent Fit Werx staff put the machine together (and taught me how to work on the various hidden parts and electrical connections). Based on a few Strava segments completed before the first snows hit northern New England, I'd say that the new set-up is a good 2-3mph faster than my aero road bike w/ clip-ons--and that's with heavy box-section training wheels, cool temps, and winter clothing. Chomping at the bit to get out racing on the good wheels (and to simply go for long tempo rides... now possible at speeds I used to race at). Gonna be a very fun 2017 and beyond.read more
Mark Christian McMann
04:06 16 Jul 16
After dropping my old bike off for tune up, I was hit with a little sticker shock at first. Only cuz I wasn't expecting... the bike needing the love it did. The work and care they gave my little 10yr old commuter was top notch and she rides like new now. So worth it.read more
Cindy Shoer
23:48 25 Jun 16
A tune up and some tweaks on my bike and Long Trail Century Ride in the books. Thanks, Steven, my bike feels great!
Tim Lescalleet
19:58 09 Apr 16
Geoff Hull was great to work with. Made many upgrades to my current bike and mapped out a future new build. Also got... some great pointers on ride position and pedaling that have already proven to be worthwhile. Thanks Fitwerx!read more
Michelle Couto Correnti
23:04 25 Sep 15
Such a great experience getting a custom bike fit today. I felt so comfortable and learned so much.
Nate Hurwitz
14:04 21 Jul 15
If you are serious about bike fit and want to be comfortable in the saddle, this is the place to go. Dean spared no... time to ensure that I was comfortable on the bike, and explained everything from riding techniques to new bike fit and component setup. Ended up purchasing a new bike from them based on my measurements and excited to receive it in the next few days!read more
Ken Siriani
20:44 21 Jun 15
None better !! They know their stuff, great bikes, great accessories, and the best service and expertise around. The... fittings are second to none!read more
Gilles Girard
00:49 17 Jun 15
Thanks Ian for the great day we spent in your shop!!! My daughter Isabelle Rouleau and I really enjoyed and appreciated... the time you took and the explanations you provided. I am sure they will be of great help!!! It is our first experience doing this and it was a fantastic one!!! Good job all around to you and your team!!!read more
John Zicko
22:16 03 Jul 20
Ian was great. No detail was too small, no question was insignificant. He dialed the bike in and gave some advice for... future enhancements so that things are changed in a controlled manner. I drove up from suburban Boston and am convinced that it was time well spent. Would highly recommend.read more
Stuart Stevens
17:10 19 May 20
In my view, best bike shop in America. I've lived in NYC, LA, Boston, Austin. Never found one better. Before did... PACTOUR country, Ian did a fit that completely changed my riding. Wanted to rebuild my old Calfee Tetra Pro with more gravel friendly gears and Bruce handled it perfectly. I ride a lot more and enjoy it a lot more thanks to these guys. Couldn't recommend more.read more
Brian Lenox
18:51 31 Aug 19
Great place to get a professional bike fitting! Ian and crew were awesome!
Chad Hardin
00:02 12 Jun 19
I am admittedly a bike novice. Having spent the previous decade gradually realizing what didn’t feel good after long... rides. In a few hours with Ian I could feel how fitting a bike to me vs me to the bike was going to change my experience. I never felt pressured, it was a professional service that gave me the objective information I needed, no salesmanship. While I did move out of my comfort zone in both fit and bike selection I couldn’t be more satisfied. My riding experience is beyond what I imagined. Post delivery service and adjustments have been without question and met my needs. A truly top notch experience for this cyclist.read more
Patty Williams
12:14 05 Dec 18
Fantastic experience. I originally started with local bike shops as I thought I wasn’t good enough for Fit Werx as I’m... a beginner. I was so wrong. All beginners should start here. I learned a so much and got great service!!!read more
Jacob Steinfeld
10:04 16 Aug 18
Went in for a bike not knowing what to expect and they blew my mind with how in depth the fit was. It was totally worth... it and I would go back anytime I could and would highly recommendread more
Leslie Chadwell
14:11 15 Jun 17
Ian, Bruce and Jim are excellent at what they do.
Building bikes and dreams.
Building bikes and dreams.
Kibbe McClod
17:45 16 Feb 17
Had a recent bike fit with Ian... learned so much during my time doing it. Flew from WI to have the fit done by the... Master himself. After being a cyclist for 42 years, having started touring at age 14, I learned new ways to improve my cycling. Now having a bicycle built for ME given all my specs. Can't wait to finally try it out! This is the best bike shop I've ever been to. Thank you Team Fit Werx!!!read more
Peter J Bassler
12:35 14 Aug 16
This place is amazing. First time I go in there with a busted derailleur and they took me in and got me back in action... quickly. They have my loyalty now! Thanks guys.read more
Gilles Girard
01:42 13 Jun 15
Thanks Ian for the great day we spent in your shop!!! My daughter Isabelle Rouleau and I really enjoyed and appreciated... the time you took and the explanations you provided. I am sure they will be of great help!!! It is our first experience doing this and it was a fantastic one!!! Good job all around to you and your team!!!read more
Contact us to schedule a bike fitting or to discuss purchasing a new bike.